2025 IHCA Spring Conference

A discounted rate of $139 per night is available for a single king or two queen guestroom until Feb. 27.

All reservations must be secured by either first night room deposit or guaranteed with a major credit card.

Handouts will be available the week of the event. Please note you must be registered and logged in to access handouts.

IHCA's Spring Conference is approved for up to 10.0 CEUs for:

  • Nursing facility administrators (ADM)
  • Nurses (N)
  • Department heads (DH)
  • Activity professionals (AP)
  • Social services (SS)
  • Assisted living managers (ALMC)
  • Home health (HH) care staff

Each session is approved for varying disciplines. Please see session descriptions on the bottom of this page for more details.

View the Schedule

At-A-Glance Schedule

March 26

10:30 – noon | Pre-Conference Education Session
Noon – 1:00 p.m. | Registration/ Check In
1:00 p.m. – 2:00 p.m. | Opening General Session
2:00 p.m. – 2:15 p.m. | Break
2:15 p.m. – 3:45 p.m. | Breakout Session 1
3:45 p.m. – 4:00 p.m. | Break
4:00 p.m. – 5:00 p.m. | Breakout Session 2
5:00 p.m. – 6:00 p.m. | Reception

March 27

8:00 a.m. – 8:30 a.m. | Registration/Check In
8:30 a.m. – 9:45 a.m. | Breakout Session 3
9:45 a.m. – 10:00 a.m. | Break
10:00 am. – 11:30 a.m. | Breakout Session 4
11:30 a.m. – 12:15 p.m. | Lunch (Provided)
12:15 p.m. – 1:15 p.m. | Breakout Session 5
1:15 p.m. – 1:30 p.m. | Break
1:30 p.m. – 2:45 p.m. | Breakout Session 6

Wednesday, March 26

TimeSessionTopicLocationSpeakerCEUs
10:30 a.m. – noonPre-Conference Education SessionThat Person is so Difficult – Transform Judgments and Uncover What’s Really ImportantSkinner APaige HectorAll
Noon – 1:00 p.m.Registration/ Check In
1:00 p.m. – 2:00 p.m.Opening General SessionEnjoying Excellence – Your Attitude Determines Your SuccessBishop A&BDr. Earl SuttleAll
2:00 p.m. – 2:15 p.m.Break
2:15 p.m. – 3:45 p.m.Breakout Session 1Master Your Stress for Better SuccessBishop A&BDr. Earl SutterAll
Changing Culture by Growing Our Capacity for EmpathySkinner APaige HectorAll
Medicaid Eligibility TrainingSalon 1&2Iowa DHHSSS, N, ADM
Addressing Elopement in Senior LivingSalon 3Kari BrizendineSS, N, DH, ADM, ALMC
3:45 p.m. – 4:00 p.m.Break
4:00 p.m. – 5:00 p.m.Breakout Session 2The Awesome Power of Emotional IntelligenceBishop A&BDr. Earl SuttleAll
A New Approach to Refusal of Care and Challenging BehaviorsSkinner APaige HectorAll
Mitigating Risk – Drug DiversionSalon 1&2Rob LefflerAll
Non-Pharmaceutical Strategies to Mitigate Dementia-Related ChallengesSalon 3Kari BrizendineN, ADM, ALMC
5:00 p.m. – 6:00 p.m.Reception

Thursday, March 27

TimeSessionTopicLocationSpeakerCEUs
8:00 a.m. – 8:30 a.m.Registration/Check In
8:30 a.m. – 9:45 a.m.Breakout Session 3National Assisted Living Update and Advocacy for Assisted LivingSkinner AJill ScheweN, ADM, ALMC
Reducing Antipsychotics by Honoring the Person and their PreferencesSkinner BCarmen BowmanSS, N, ADM
Quality Assurance and the Activity ProfessionalSkinner CAlisa TaggAP, ADM
The Growing Challenge of Mental Health in Post-Acute CareSalon 1&2Susan RolfesSS, N, DH, ADM
Home Health Leaders – How to Herd the CatsSalon 3Shannon ZoffkaN, HH
Developing Tomorrow’s Leaders TodayGrandquist RoomKathy DeHaven
9:45 a.m. – 10:00 a.m.Break
10:00 am. – 11:30 a.m.Breakout Session 4AL Regulations – Resources, Tips and Tricks for Survey ReadinessSkinner AJill ScheweN, ADM, ALMC
Honoring Individual Choice – Going Beyond CMS RequirementsSkinner BCarmen BowmanSS, N, ADM
One-to-One Activity VisitsSkinner CAlisa TaggAP, ADM
Accident Prevention – A QAPI Approach for Positive OutcomesSalon 1&2Susan RolfesSS, N, DH, ADM
Navigating CMS Home Health Quality ReportsSalon 3Annette LeeN, HH
Aging in Place and Expanding the Continuum of CareGrandquist RoomKathy DeHaven and Katie Lind
11:30 a.m. – 12:15 p.m.Lunch (Provided)
12:15 p.m. – 1:15 p.m.Breakout Session 5Lead with Confidence: The Power of Better QuestionsSkinner AMolly MackeyAll
Customer Service and Quality of Life in Senior CareSkinner BAlisa TaggSS, N, DH, ADM
AI for Activity ProfessionalsSkinner CHayley MoseleyAP, ADM, ALMC
Operational and Clinical Trends for 2025 – Moving ForwardSalon 1&2Susan RolfesN, DH, ADM
Home Health Survey Update – Avoiding DIAL’s Top 10 CitationsSalon 3Annette LeeN, HH
1:15 p.m. – 1:30 p.m.Break
1:30 p.m. – 2:45 p.m.Breakout Session 6From Colleague to Captain – Your Leadership JourneySkinner AMolly MackeyAll
Culture Change in Assisted Living – Keep the Living in Assisted LivingSkinner BCarmen BowmanN, ADM, ALMC
Calendar Planning and Programming with Low Cost and High ImpactSkinner CHayley MoseleyAP, ADM, ALMC
Dos and Don’ts of LTC DocumentationSalon 1&2Tricia Hoffman-Simanek and Ross AndrewsN, DH, ADM
Improving Efficiencies in Home HealthSalon 3Annette LeeN, HH

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Pre-Conference Education Session

That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

We are socialized to express ourselves in a way that blames others and makes them wrong, even more so when we are hurt and need support the most. Alternatively, we judge ourselves and take on self-blame. These habitual ways of responding pose costly barriers to our relationships and capacity to collaborate with others and accomplish our goals. Nonviolent communication presents a powerful consciousness and a practical language for communicating without shame, blame and guilt, while revealing the full impact of other people’s words and actions on us. It offers specific ways to invite others to engage with us about the impact of their choices in a way that supports connection and trust. In this interactive session you will learn a process to effectively transform judgments and dramatically increase the chances that you will be heard and received with understanding and get the support you need.


General Session

Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

This session focuses on how to develop more positive attitudes in the workplace and how to neutralize any negativity that may be lurking in the hearts or minds of your staff. We’ll look at five diseases of negative attitudes and five attitudes that help ease the way to success. You’ll also gain a better understanding of change in the workplace and become change-skilled in handling it.


Breakout Session 1

Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

Mastering your stress means that it doesn’t manipulate you. The challenge is to learn not only how to master stress, but to make it work to your advantage. You will learn a simple stress mastery model that will help you self-manage any stressors in your professional or personal life. It will also help you identify the combustible areas of stress and turn them into fuel to increase your productivity, vitality, success and peace of mind.

Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

Working in a health care setting can be stressful. The pandemic-driven conditions of exhaustion, uncertainty and fear have made it even harder. Health care staff, like any other human beings, need support and care to be able to continue to serve and be effective. Research has shown that we are experiencing an empathy deficit that is affecting our individual and collective wellbeing. The antidote is cultivating a culture of empathy to support staff, providers, residents and families in being heard, seen, acknowledged and cared for. This presentation teaches nonviolent communication consciousness and language skills to support clear and accurate dialogue based on what is important to us and understanding other people’s experience without having to agree with them.

Medicaid Eligibility Training
Speaker: Avis Tripilas and Dawn Helm | CEUs: 1.5 for SS, N, ADM

This session, led by representatives from the Iowa Department of Health and Human Services (DHHS), will provide a comprehensive overview of Medicaid eligibility requirements for long-term care facilities. Participants will gain a clear understanding of the application process, financial criteria and necessary documentation for Medicaid enrollment.

Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

Elopement must be addressed, first with prevention, and then with action. We need to consider it possible for every client, not just those with dementia, to leave with a purpose or even inadvertently. Identifying those most at risk, planning activities that reduce boredom, eliminating triggers for the elopement behaviors and enhancing the communication methods used by staff are examples of proactive and preventative strategies. Planning for the actual elopement ahead of time can mean the difference between life and death to those in your care.


Breakout Session 2

The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle CEUs: 1.0 for ALL

In this interactive seminar, participants will learn the power of becoming more emotionally intelligent in their work and personal lives. They will learn the benefits of identifying and managing their emotions to become more of a plus rather than a minus in their relationship management.

A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

Sometimes people do or say things that we find difficult to be around. In a health care setting this might look like refusing care, not following facility smoking policies and a variety of other behaviors. Even with increased recognition of trauma-informed care, the power dynamics in our work environments emphasize compliance and rules, which can make it difficult to shift to responding to behaviors in a way that does not compromise care. In this interactive workshop-style session participants will explore nonviolent communication (NVC), a communication process designed to radically shift the way we think and use language in everyday situations to enhance the quality of our relationships with residents. The presenter will identify communication blocks, such as right-wrong thinking and expressing our needs in the form of demands or judgements and offer a reframe for how providers might interpret difficult interactions with residents. Using common real-life examples and situations, participants will examine how NVC tools and practices can be integrated into facility processes and support staff in resident interactions. This presentation aims to inspire participants in all positions in the long-term care community to experience a paradigm shift for a more collaborative way of providing resident care.

Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

The “Opioid Crisis” is a hot topic in America today. Going along with that crisis is the potential of diversion of narcotics in long-term care facilities. This presentation will focus on exploring ways to reduce the risk of drug diversion in long-term care. Participants will learn who, what, when, where and why drugs are diverted as well as best practices for preventing diversion.

Non-Pharmaceutical Strategies to Mitigate Dementia-Related Challenges
Speaker: Kari Brizendine | CEUs: 1.0 for N, ADM, ALMC

Our elderly, our most vulnerable, have difficulty metabolizing and reacting to medications properly. The quick “go-to” of medication for those with dementia can cause unwanted results, at times life threatening implications. This course will outline the progression of dementia, characteristics of the differing types of dementia and examples of person-centered care, once understood and applied, that will reduce unwanted outbursts, feelings and actions exhibited by those with a dementia diagnosis.


Breakout Session 3

National Assisted Living Update and Advocacy for Assisted Living #
Speaker: Jill Schewe | CEUs: 1.25 for N, ADM, ALMC

This session will provide a national update on assisted living, emerging trends and the most recent workforce data and initiatives. You will also hear about NCAL’s priorities, key initiatives and useful resources and advocacy tools. Attendees will understand what activities federal policymakers are undertaking that assisted living, understand why advocacy is important and learn current resources to help assisted living professionals succeed.

Reducing Antipsychotics by Honoring the Person and their Preferences
Speaker: Carmen Bowman | CEUs: 1.25 for SS, N, ADM

Half of us do not eat breakfast.  Yet the number one driving force in every nursing home every day for getting people up is breakfast.  When asked how they would react to being awakened to eat a meal they don’t want, people say “mad” and “angry.” Someone inevitably says they would be “non-compliant” and administered a psychotropic drug.  Unfortunately, this is the norm and this is unnecessary drugs.  This is restraining a person for the convenience of staff and adherence to the “almighty schedule.”  This is non-compliance with federal requirements to honor a person’s preferences and choices.  What we’ve called behaviors aren’t really at all. They are either coping mechanisms to something one doesn’t want and/or unmet needs; is anyone else crabby when they are hungry or tired? It’s time people become so well-known and preferences so well-honored that drugs are truly unnecessary.

Quality Assurance and the Activity Professional
Speaker: Alisa Tag | CEUs: 1.25 for AP, ADM

Quality assurance can be defined as “part of quality management focused on providing confidence that quality requirements will be fulfilled.” The confidence provided by quality assurance is twofold—internally to management and externally to customers, government agencies, regulators, certifiers and third parties. In today’s health care industry, measuring quality is a critical aspect of ensuring the well-being and satisfaction of the people serviced. Satisfaction can be measured by gathering feedback through surveys, interviews or focus groups can provide insights into whether the activities and programs offered are meeting residents’ needs and expectations. Engaging activities should contribute to the physical, emotional and mental well-being of residents. Monitoring changes in health status and overall happiness can provide valuable data. In this session, we will focus on ways to measure quality while using the critical element pathways instituted by CMS in all levels of care.

The Growing Challenge of Mental Health in Post-Acute Care
Speaker: Susan Rolfes | CEUs: 1.25 for SS, N, DH, ADM

The National Institute of Health published a study that between 65% and 90% of nursing home residents have a mental disorder that ranges from depression to schizophrenia. Join us for this informative session on meeting the mental health challenges in long-term care. Participants will review the updated regulatory guidance on behavioral health and substance use disorder, examine strategies to train staff in meeting the needs of residents experiencing behavioral health and/or substance use disorders and identify three objectives focusing on improving the quality of care and life for residents experiencing behavioral health and/or substance abuse disorder.

Home Health Leaders – How to Herd the Cats
Speaker: Shannon Zoffka | CEUs: 1.25 for N, HH

In all of health care, but especially in home health care, we see that good clinicians are elevated to leadership positions. Most of the time, these clinicians have never had any training in leadership. Hear from one home health leader on strategies to lead in a positive and effective way. Yes, it is a bit like herding cats! 

Developing Tomorrow’s Leaders Today
Speaker: Kathy DeHaven | CEUs: 1.25 for N, DH, ADM, ALMC

This session will focus on the importance of proactive leadership development in continuum care communities. Attendees will explore practical strategies for identifying, nurturing and preparing the next generation of leaders within their organizations. Emphasizing the role of mentorship, training and succession planning, this session provides actionable insights for creating a sustainable leadership pipeline that ensures continuity, fosters innovation and strengthens organizational resilience in the ever-evolving continuum care environment.


Breakout Session 4

Assisted Living Regulations – Resources, Tips & Tricks for Survey Readiness
Speaker: Jill Schewe | CEUs: 1.5 for N, ADM, ALMC

One of the most important roles as an assisted living leader is to fully understand the regulations that assisted living programs operates under. Knowledge of these requirements provides a path to creating operational systems for regulatory compliance. This session will help assisted living communities get ready for a successful survey by providing an overview of ways you and your staff can prepare. Attendees will understand the licensed assisted living regulations and survey process, learn what survey preparedness resources are available and learn tips and tricks to prepare for a successful survey.

Honoring Individual Choice – Going Beyond CMS Requirements
Speaker: Carmen Bowman | CEUs: 1.5 for SS, N, ADM

Learn CMS requirements for choice. Residents want choice in sleeping, dining, getting outside and contributing to the community. Some residents are even involved in hiring staff and making decisions regarding the budget! Go beyond care – support residents to live life on their terms. Institutional living is often known for lack of choice.  If you have an “ordered” restricted diet and told “you can’t eat that” for years perhaps, what kind of harm does that cause? Use this time to set your community apart by offering residents a life full of choices.

One-to-One Activity Visits
Speaker: Alisa Tagg | CEUs: 1.5 for AP, ADM

In a post-pandemic world, more residents are becoming at risk for social isolation. In this session we will discover new ways to make the one-to-one visit more successful and exciting for both the activity professional and the individual served using the Critical Elements Pathways as a guide. Providing quality programming based on individual needs is the heart of the activity profession.

Accident Prevention – A QAPI Approach for Positive Outcomes
Speaker: Susan Rolfes | CEUs: 1.5 for SS, N, DH, ADM

This engaging session will provide clinical leaders with operational approaches for guiding your team in today’s ever-changing health care landscape. This session will walk leaders through emerging trends, identify key leadership strategies working with their team and partners while positioning their organization for 2025 and beyond. This session will equip participants to review the regulatory interpretive guidelines for accidents and injury investigation, discover the key components of completing an accident root cause analysis and apply the quality improvement components to the investigative process.

Navigating CMS Home Health Quality Reports
Speaker: Annette Lee | CEUs: 1.5 for N, HH

Ever hear about reports with names that sound like alphabet soup? This session will cover all of the CMS reports, how to find them and why they are useful to your agency. Bring your reports for real world application. 

Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

This session will focus on supporting residents aging in place as well as expanding the continuum of care through home health and hospice integration. Attendees will learn strategies for seamless transitions, including when and how those transitions should occur, and collaboration between facility-based services and home health teams, with an emphasis on person-centered care and improving resident outcomes. Participants will leave with practical approaches to enhance care continuity and quality of life for residents aging in place.


Breakout Session 5

Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

This session will reveal how asking insightful questions can drive deeper engagement, spark innovation and enhance team performance. Learn practical techniques to craft questions that inspire and guide your team, boosting your leadership effectiveness and confidence. Participants will leave with an understanding of the power of inquiry; having reviewed powerful questions to ask about the environment, themselves and their team; and with a developed catalog of personalized leadership questions.

Customer Service and Quality of Life in Senior Care
Speaker: Alisa Tagg | CEUs: 1.0 for SS, N, DH, ADM

Customer service is all about supporting and enhancing satisfaction in service provided. In this session, we will focus on the Disney way of providing quality customer service through Dreaming, Believing, Daring and Doing. When you provide every member of your organization a chance to dream and tap into the creativity those dreams can become a reality.

AI for Activity Professionals
Speaker: Hayley Moseley | CEUs: 1.0 for AP, ADM, ALMC

Artificial intelligence (AI) is here, and activity professionals need to understand what resources are available to make our lives easier, save precious time and better serve our population of residents. We will review several websites and discuss options to implement AI and other online services in programming, marketing, training and preparation for activities. Many of these programs are free, low cost, available with just an email or free for not-for-profit communities.

Operational and Clinical Trends for 2025 – Moving Forward
Speaker: Susan Rolfes | CEUs: 1.0 for N, DH, ADM

This engaging session will provide clinical leaders with operational approaches for guiding your team in today’s ever-changing health care landscape. This session will walk leaders through emerging trends, identify key leadership strategies working with their team and partners while positioning their organization for 2025 and beyond. Upon completion of this session, participants will understand the current challenges and opportunities for post-acute care leaders, identify business trends and opportunities emerging for 2025 and define leadership strategies in working with your partners for strategic positioning.

Home Health Survey Update – Avoiding DIAL’s Top 10 Citations +
Speaker: Annette Lee | CEUs: 1.0 for N, HH

Things are shifting at the state and we are seeing different types of citations than in the past. Learn how the survey process changes have impacted home health agencies and how to avoid the new top 10 survey citations.


Breakout Session 6

From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

Transitioning from a colleague to a leader can be challenging. “From Colleague to Captain – Your Leadership Journey” will guide you through this pivotal shift. This session will provide insights and practical strategies to help you step confidently into your new role, focusing on essential leadership skills and effective team management. Learn how to navigate the complexities of leading peers and build a cohesive, motivated team. Equip yourself with the tools to make a successful transition and lead with impact.

Culture Change in Assisted Living – Keep the Living in Assisted Living
Speaker: Carmen Bowman | CEUs: 1.25 for N, ADM, ALMC

In this breakout session, participants will explore principles, practices and models of person-directed care, specifically tailored for assisted living environments. Drawing from the first-ever Artifacts of Culture Change for Assisted Living, this session will provide insights into how to transform care practices and create a more resident-centered approach. Attendees will learn actionable strategies to enhance residents’ autonomy, dignity and quality of life. Through real-world examples, the session will guide participants in making sustainable cultural shifts that prioritize the needs and preferences of individuals. By the end, attendees will have practical tools to foster meaningful, person-centered care in assisted living settings.

Calendar Planning and Programming with Low Cost and High Impact
Speaker: Hayley Moseley | CEUs: 1.25 for AP, ADM, ALMC

Using the theories of function, framework and flexibility, Dr. Hayley teaches how to create a person-centered activity calendar that can work for any community and help decrease “calendar block.” We also look at ways to increase fiscal support without sacrificing quality and innovations for low-cost activities.

Dos and Don’ts of LTC Documentation
Speakers: Tricia Hoffman-Simanek and Ross Andrews | CEUs: 1.25 for N, DH, ADM, ALMC

Effective long-term care documentation is crucial for ensuring quality care, compliance with regulations and protection against legal liabilities. This presentation, by seasoned LTC/senior living trial attorneys, will outline key practices to consider and pitfalls to avoid in creating long-term care records. 

Improving Efficiencies in Home Health
Speaker: Annette Lee | CEUs: 1.25 for N, HH

This session will focus on strategies for improving efficiencies in home health care delivery. Participants will explore innovative approaches to streamline operations, enhance patient care and reduce costs. Attendees will leave with actionable insights to boost efficiency, elevate the patient experience and improve overall service delivery in home health settings.

2025 Conference Speakers

Alisa Tagg, MS, ACC/EDU, CADDCT, CDP, CDCS-RCCS, DCS is an independent consultant specializing in life enrichment education, dementia care training and leadership development. With over 30 years of experience, she is a certified activity consultant and has worked primarily in skilled nursing facilities. Alisa holds a master’s degree in psychology and various certifications, including a Certified Dementia Practitioner and Alzheimer’s Disease and Dementia Care Trainer. She is also the association director of the National Association of Activity Professionals and frequently speaks on health care and activity-related topics. Alisa has a deep passion for working with elderly populations and has been recognized for her contributions to the field.

Annette Lee, RN, MS is a seasoned home health expert with over 30 years of experience, including a decade of direct collaboration with the CMS MAC. Founder of Provider Insights, Annette leverages her deep understanding of Medicare regulations, OASIS and survey processes to empower home health and hospice providers. Her extensive background allows her to translate complex rules into actionable insights, ensuring agencies remain compliant and focused on patient care. With Annette’s guidance, providers can navigate the ever-changing regulatory landscape with confidence.

Avis Tripilas is the Eligibility Policy Program Manager for Iowa DHHS. Her areas as the subject matter expert include long-term care programs, resource eligibility as well as estate recovery. She has been with DHHS for 38 years. Her career has included being a part of the Medical Assistance Policy and Program Management Team for four and a half years. Prior to that she was a field supervisor for over 25 years concentrating on Medicaid for the elderly/disabled population.

Carmen Bowman is a consultant, trainer and author, specializing in compliance and culture change in health care. She has a background as a Colorado state surveyor, policy analyst with CMS and the first certified activity professional to serve as a surveyor. Carmen co-developed the Artifacts of Culture Change and has been a leader in dining practice standards and culture change initiatives. She holds a master’s degree in health care systems and various certifications, including Certified Eden Alternative Associate and Mentor. Carmen is the co-founder of the Colorado Culture Change Coalition, a long-time host of “Conversations in Culture Change” and an editor for the international journal Activities, Adaptations and Aging.

Dawn Helm is the Eligibility Determination Manager for the Iowa Department of Health and Human Services. She began working for the department in 2010 on the Centralized Facility Eligibility Team. She currently manages the Facility and Waiver Eligibility Team and the Health Insurance Premium Payment Program (HIPP).

Dr. Earl Suttle is the founder and chairman of Leadership Success International, LLC, a consulting company that helps businesses increase profits and productivity through people development. He is a dynamic keynote speaker, business consultant and best-selling author, delivering impactful presentations in the U.S. and South Africa. Dr. Suttle also conducts life skills workshops at universities and schools nationwide. With 25 years of experience in health care, he offers a unique perspective on leadership and employee motivation in hospitals, nursing homes and independent living facilities. His expertise helps organizations enhance both leadership and team performance.

Dr. Hayley Moseley is an educator and consultant with over 25 years of experience in activities in senior care, currently serving as the president of the Activity Professionals Association of Greater Dallas and Director of Education at CC Young Senior Living. She holds a Doctorate in Education from Dallas Baptist University and is a former professor at Collin College. Dr. Moseley is passionate about teaching time management and offers courses in CPR, dementia care and activity director certification. She is also a licensed instructor for the Activity Director Certification (ADC) program and integrates person-centered principles into her curriculum. Balancing her professional life with family, Dr. Hayley is also an aspiring actress, filmmaker and dedicated mother.

Jill Schewe is the Director of Policy and Regulatory Affairs for the National Center for Assisted Living (NCAL), where she supports assisted living providers with guidance on licensing, policies and operational systems. She works with both state and federal stakeholders to represent the needs and concerns of assisted living providers. Before joining NCAL in 2022, Jill spent 10 years with Care Providers of Minnesota, providing resources and support to assisted living members and state agencies. She also has hands-on experience managing assisted living communities. Jill holds a master’s degree in management and a bachelor’s degree in sociology and gerontology.

Kari Brizendine is a physical therapist and education specialist for Select Rehab, with over 40 years of experience working with the geriatric population across various clinical settings. She has expertise in patient care, clinical programming, education and staff development, and has chaired a wound care team at a state facility. Kari’s recent focus is on artificial intelligence in fall prevention and reduction, alongside her extensive work in wound care. She is a Certified Wound Specialist, Certified Dementia Practitioner and Certified Montessori Dementia Care Professional, with a deep passion for serving those with dementia and their caregivers. Kari is the co-author of My Past is Now My Future and author of Though You Do Not Know My Name I Know You Love Me Just the Same.

Katie Lind is the marketing director at Cedar Ridge Village, where she brings over a decade of experience in the health care and senior living sectors. Originally from Boone, Iowa, Katie holds a bachelor’s degree in business management and marketing from William Penn University. Katie’s career in health care began more than 10 years ago as the marketing director for a small nursing home. After a rewarding eight-year stint in human resources at 3M Corporation, she returned to her passion for senior care by managing a non-medical in-home care company. In December 2024, she joined Cedar Ridge Village, where she continues to dedicate herself to improving the lives of seniors and their families. With a deep commitment to enhancing the well-being of senior residents, Katie finds fulfillment in building meaningful connections with the community and helping to create a positive, enriching environment at Cedar Ridge Village.

Molly Mackey is an author, speaker and trainer of leaders. She believes that by intentionally intersecting the ongoing journeys of leadership and learning we can create better leaders and Better Leaders = Better Lives. Molly is the founder and chief learning officer of the LEAdeRNship Institute and has over 19 years of business and speaking experience. She has a passion for business, strategy, leadership and learning. She holds a Masters of Business Administration from the University of Iowa and a Certified Professional of Talent Development (CPTD) from the Association of Talent Development. Molly works with human service organizations, health care and hospital associations around the country to provide leadership training and speaking.

Paige Hector is a dynamic speaker and educator who presents at health care conferences, focusing on post-acute and long-term care topics. Her engaging sessions use real-life examples to address both the joys and challenges of working in these settings, always aiming to find practical solutions. As an educator, she leads individual trainings, all-staff in-services and keynotes, inspiring participants to improve processes and outcomes. Paige’s interdisciplinary approach emphasizes the impact of each department on resident-centered care, helping staff understand their role within the larger team. With a master’s degree in social work and extensive experience, Paige stays well-informed to provide relevant, actionable insights for leadership and staff.

Rob Leffler is the Vice President of Clinical Services for Synchrony Pharmacy, a long-term care pharmacy that serves over 30,000 residents in 15 states. Rob graduated with a Bachelor of Science in Pharmacy from Butler University and since that time has spent the majority of his career in long-term care as a consultant pharmacist, running pharmacies and leading clinical teams in the care of residents. As a pharmacist, he has participated as an educator for many organizations at their live meetings and through webinars. He is a proud member of the Board of Directors for the American Society of Consultant Pharmacists.

Ross Andrews is an associate attorney at Shuttleworth & Ingersoll, P.L.C., where he specializes in defending long-term care facilities throughout Iowa. With experience in both trial and administrative advocacy, Ross has tried numerous cases to verdict in Iowa’s district courts. He also represents facilities at the Informal Dispute Resolution (IDR) stage, as well as handles appeals to Iowa’s Department of Inspections, Appeals and Licensing (DIAL) and the Centers for Medicare and Medicaid Services (CMS).

Shannon Zoffka RN, BSN is the Chief Executive Officer/Director of Tama County Public Health and Home Care, a county-based public health and home care service provider.  With over 28 years in the health care industry and 15 years in leadership, Shannon has a deep commitment to improving patient outcomes and leading strong teams. She combines clinical expertise with strong leadership skills to guide a multidisciplinary team in delivering compassionate and effective care services. She is dedicated to addressing the health care needs of diverse communities and enhancing the accessibility and quality of home health services. Her leadership and vision are focused on improving the overall health and well-being of individuals while advancing public health initiatives and building strong leaders in the agency. 

Susan Rolfes is an experienced clinical professional with 20 years in health care leadership, specializing in regulatory compliance, survey preparation and performance improvement. She has a proven track record of achieving top results in regulatory surveys and quality outcomes, having served as a clinical director for a large continuing care retirement community and worked as a rehabilitation/skilled and assisted living consultant. Susan has extensive experience in leadership development, infection prevention and education, holding certifications in both infection prevention and AANAC. She holds a Bachelor of Science in Nursing and a Master of Science in Nursing from the University of Phoenix. Susan is a registered nurse, licensed in Minnesota and South Dakota.

Tricia Hoffman-Simanek is an attorney and Senior Vice President at Shuttleworth & Ingersoll, P.L.C., specializing in defending long-term care, senior living and health care providers. With over 24 years of experience, she provides expert guidance on matters such as self-reports, HIPAA compliance, licensure inquiries and risk management. Tricia served two terms on the Iowa Board of Nursing Home Administrators, giving her unique industry insight. She has earned an “AV” rating from Martindale-Hubbell and is recognized by The Best Lawyers in America in Health Care Law and Litigation. Tricia is also a member of the Iowa Academy of Trial Lawyers.

Administrators (ADM)

ADM Sessions

Monday

10:30 – Noon | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Salon 1&2
Medicaid Eligibility Training
Speaker: Iowa DHHS | CEUs: 1.5 for SS, N, ADM

2:15 p.m. – 3:45 p.m. | Room: Salon 3
Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 3
Non-Pharmaceutical Strategies to Mitigate Dementia-Related Challenges|
Speaker: Kari Brizendine | CEUs: 1.0 for N, ADM, ALMC

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Skinner A
National Assisted Living Update and Advocacy for Assisted Living
Speaker: Jill Schewe | CEUs: 1.25 for N, ADM, ALMC

8:30 a.m. – 9:45 a.m. | Room: Skinner B
Reducing Antipsychotics by Honoring the Person and their Preferences
Speaker: Carmen Bowman | CEUs: 1.25 for SS, N, ADM

8:30 a.m. – 9:45 a.m. | Room: Skinner C
Quality Assurance and the Activity Professional
Speaker: Alisa Tag | CEUs: 1.25 for AP, ADM

8:30 a.m. – 9:45 a.m. | Room: Salon 1&2
The Growing Challenge of Mental Health in Post-Acute Care
Speaker: Susan Rolfes | CEUs: 1.25 for SS, N, DH, ADM

8:30 a.m. – 9:45 a.m. | Room: Grandquist Room
Developing Tomorrow’s Leaders Today
Speaker: Kathy DeHaven | CEUs: 1.25 for N, DH, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Skinner A
Assisted Living Regulations – Resources, Tips, & Tricks for Survey Readiness
Speaker: Jill Schewe | CEUs: 1.5 for N, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Skinner B
Honoring Individual Choice – Going Beyond CMS Requirements
Speaker: Carmen Bowman | CEUs: 1.5 for SS, N, ADM

10:00 a.m. – 11:30 a.m. | Room: Skinner C
One-to-One Activity Visits
Speaker: Alisa Tagg | CEUs: 1.5 for AP, ADM

10:00 a.m. – 11:30 a.m. | Room: Salon 1&2
Accident Prevention – A QAPI Approach for Positive Outcomes
Speaker: Susan Rolfes | CEUs: 1.5 for SS, N, DH, ADM

10:00 a.m. – 11:30 a.m. | Room: Grandquist Room
Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner B
Customer Service and Quality of Life in Senior Care
Speaker: Alisa Tagg | CEUs: 1.0 for SS, N, DH, ADM

12:15 p.m. – 1:15 p.m. | Room: Skinner C
AI for Activity Professionals
Speaker: Hayley Moseley | CEUs: 1.0 for AP, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Salon 1&2
Operational and Clinical Trends for 2025 – Moving Forward
Speaker: Susan Rolfes | CEUs: 1.0 for N, DH, ADM

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Skinner B
Culture Change in Assisted Living – Keep the Living in Assisted Living
Speaker: Carmen Bowman | CEUs: 1.25 for N, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Skinner C
Calendar Planning and Programming with Low Cost and High Impact
Speaker: Hayley Moseley | CEUs: 1.25 for AP, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Salon 1&2
Dos and Don’ts of LTC Documentation Speakers: Tricia Hoffman-Simanek and Ross Andrews | CEUs: 1.25 for N, DH, ADM, ALMC

Assisted Living Managers (ALMC)

ALMC Sessions

Monday

10:30 – Noon | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Salon 3
Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 3
Non-Pharmaceutical Strategies to Mitigate Dementia-Related Challenges
Speaker: Kari Brizendine | CEUs: 1.0 for N, ADM, ALMC

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Skinner A
National Assisted Living Update and Advocacy for Assisted Living
Speaker: Jill Schewe | CEUs: 1.25 for N, ADM, ALMC

8:30 a.m. – 9:45 a.m. | Room: Grandquist Room
Developing Tomorrow’s Leaders Today
Speaker: Kathy DeHaven | CEUs: 1.25 for N, DH, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Skinner A
Assisted Living Regulations – Resources, Tips, & Tricks for Survey Readiness
Speaker: Jill Schewe | CEUs: 1.5 for N, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Grandquist Room
Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner C
AI for Activity Professionals
Speaker: Hayley Moseley | CEUs: 1.0 for AP, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Skinner B
Culture Change in Assisted Living – Keep the Living in Assisted Living
Speaker: Carmen Bowman | CEUs: 1.25 for N, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Skinner C
Calendar Planning and Programming with Low Cost and High Impact
Speaker: Hayley Moseley | CEUs: 1.25 for AP, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Salon 1&2
Dos and Don’ts of LTC Documentation Speakers: Tricia Hoffman-Simanek and Ross Andrews | CEUs: 1.25 for N, DH, ADM, ALMC

Activity Professionals (AP)

AP Sessions

Monday

10:30 – Noon | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Skinner C
Quality Assurance and the Activity Professional
Speaker: Alisa Tag | CEUs: 1.25 for AP, ADM

10:00 a.m. – 11:30 a.m. | Room: Skinner C
One-to-One Activity Visits
Speaker: Alisa Tagg | CEUs: 1.5 for AP, ADM

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner C
AI for Activity Professionals
Speaker: Hayley Moseley | CEUs: 1.0 for AP, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Skinner C
Calendar Planning and Programming with Low Cost and High Impac
Speaker: Hayley Moseley | CEUs: 1.25 for AP, ADM, ALMC

Department Heads (DH)

DH Sessions

Monday

10:30 – Noon | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Salon 3
Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Salon 1&2
The Growing Challenge of Mental Health in Post-Acute Care
Speaker: Susan Rolfes | CEUs: 1.25 for SS, N, DH, ADM

8:30 a.m. – 9:45 a.m. | Room: Grandquist Room
Developing Tomorrow’s Leaders Today
Speaker: Kathy DeHaven | CEUs: 1.25 for N, DH, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Salon 1&2
Accident Prevention – A QAPI Approach for Positive Outcomes
Speaker: Susan Rolfes | CEUs: 1.5 for SS, N, DH, ADM

10:00 a.m. – 11:30 a.m. | Room: Grandquist Room
Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner B
Customer Service and Quality of Life in Senior Care
Speaker: Alisa Tagg | CEUs: 1.0 for SS, N, DH, ADM

12:15 p.m. – 1:15 p.m. | Room: Salon 1&2
Operational and Clinical Trends for 2025 – Moving Forward
Speaker: Susan Rolfes | CEUs: 1.0 for N, DH, ADM

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Salon 1&2
Dos and Don’ts of LTC Documentation
Speakers: Tricia Hoffman-Simanek and Ross Andrews | CEUs: 1.25 for N, DH, ALMC

Home Health Professionals (HH)

HH Sessions

Monday

10:30 – Noon- | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Salon 3
Home Health Leaders – How to Herd the Cats
Speaker: Shannon Zoffka | CEUs: 1.25 for N, HH

10:00 a.m. – 11:30 a.m. | Room: Salon 3
Navigating CMS Home Health Quality Reports
Speaker: Annette Lee | CEUs: 1.5 for N, HH

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Salon 3
Home Health Survey Update – Avoiding DIAL’s Top 10 Citations
Speaker: Annette Lee | CEUs: 1.0 for N, HH

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Salon 3
Improving Efficiencies in Home Health
Speaker: Annette Lee | CEUs: 1.25 for N, HH

Nurses (N)

N Sessions

Monday

10:30 – Noon | Room: Skinner A
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Salon 1&2
Medicaid Eligibility Training
Speaker: Iowa DHHS | CEUs: 1.5 for SS, N, ADM

2:15 p.m. – 3:45 p.m. | Room: Salon 3
Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 3
Non-Pharmaceutical Strategies to Mitigate Dementia-Related Challenges
Speaker: Kari Brizendine | CEUs: 1.0 for N, ADM, ALMC

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Skinner A
National Assisted Living Update and Advocacy for Assisted Living
Speaker: Jill Schewe | CEUs: 1.25 for N, ADM, ALMC

8:30 a.m. – 9:45 a.m. | Room: Skinner B
Reducing Antipsychotics by Honoring the Person and their Preferences
Speaker: Carmen Bowman | CEUs: 1.25 for SS, N, ADM

8:30 a.m. – 9:45 a.m. | Room: Salon 1&2
The Growing Challenge of Mental Health in Post-Acute Care
Speaker: Susan Rolfes | CEUs: 1.25 for SS, N, DH, ADM

8:30 a.m. – 9:45 a.m. | Room: Salon 3
Home Health Leaders – How to Herd the Cats +
Speaker: Shannon Zoffka | CEUs: 1.25 for N, HH

8:30 a.m. – 9:45 a.m. | Room: Grandquist Room
Developing Tomorrow’s Leaders Today
Speaker: Kathy DeHaven | CEUs: 1.25 for N, DH, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Skinner A
Assisted Living Regulations – Resources, Tips, & Tricks for Survey Readiness
Speaker: Jill Schewe | CEUs: 1.5 for N, ADM, ALMC

10:00 a.m. – 11:30 a.m. | Room: Skinner B
Honoring Individual Choice – Going Beyond CMS Requirements
Speaker: Carmen Bowman | CEUs: 1.5 for SS, N, ADM

10:00 a.m. – 11:30 a.m. | Room: Salon 1&2
Accident Prevention – A QAPI Approach for Positive Outcomes
Speaker: Susan Rolfes | CEUs: 1.5 for SS, N, DH, ADM

10:00 a.m. – 11:30 a.m. | Room: Salon 3
Navigating CMS Home Health Quality Reports
Speaker: Annette Lee | CEUs: 1.5 for N, HH

10:00 a.m. – 11:30 a.m. | Room: Grandquist Room
Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner B
Customer Service and Quality of Life in Senior Care
Speaker: Alisa Tagg | CEUs: 1.0 for SS, N, DH, ADM

12:15 p.m. – 1:15 p.m. | Room: Salon 1&2
Operational and Clinical Trends for 2025 – Moving Forward
Speaker: Susan Rolfes | CEUs: 1.0 for N, DH, ADM

12:15 p.m. – 1:15 p.m. | Room: Salon 3
Home Health Survey Update – Avoiding DIAL’s Top 10 Citations
Speaker: Annette Lee | CEUs: 1.0 for N, HH

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL

1:30 p.m. – 2:45 p.m. | Room: Skinner B
Culture Change in Assisted Living – Keep the Living in Assisted Living
Speaker: Carmen Bowman | CEUs: 1.25 for N, ADM, ALMC

1:30 p.m. – 2:45 p.m. | Room: Salon 1&2
Dos and Don’ts of LTC Documentation
Speakers: Tricia Hoffman-Simanek and Ross Andrews | CEUs: 1.25 for N, DH, ALMC

1:30 p.m. – 2:45 p.m. | Room: Salon 3
Improving Efficiencies in Home Health
Speaker: Annette Lee | CEUs: 1.25 for N, HH

Social Services (SS)

SS Sessions

Monday

10:30 – Noon
That Person is so Difficult – Transform Judgments and Uncover What’s Really Important
Speaker: Paige Hector | CEUs: 1.5 for ALL

1:00 p.m. – 2:00 p.m. | Room: Bishop A&B
Enjoying Excellence – Your Attitude Determines Your Success
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

2:15 p.m. – 3:45 p.m. | Room: Bishop A&B
Master your Stress for Better Success
Speaker: Dr. Earl Suttle | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Skinner A
Changing Culture by Growing our Capacity for Empathy
Speaker: Paige Hector | CEUs: 1.5 for ALL

2:15 p.m. – 3:45 p.m. | Room: Salon 1&2
Medicaid Eligibility Training
Speaker: Iowa DHHS | CEUs: 1.5 for SS, N, ADM

2:15 p.m. – 3:45 p.m. | Room: Salon 3
Addressing Elopement in Senior Living
Speaker: Kari Brizendine | CEUs: 1.5 for SS, N, DH, ADM, ALMC

4:00 p.m. – 5:00 p.m. | Room: Bishop A&B
The Awesome Power of Emotional Intelligence
Speaker: Dr. Earl Suttle | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Skinner A
A New Approach to Refusal of Care and Challenging Behaviors
Speaker: Paige Hector | CEUs: 1.0 for ALL

4:00 p.m. – 5:00 p.m. | Room: Salon 1&2
Mitigating Risk – Drug Diversions
Speaker: Rob Leffler | CEUs: 1.0 for ALL

Tuesday

8:30 a.m. – 9:45 a.m. | Room: Skinner B
Reducing Antipsychotics by Honoring the Person and their Preferences
Speaker: Carmen Bowman | CEUs: 1.25 for SS, N, ADM

8:30 a.m. – 9:45 a.m. | Room: Salon 1&2
The Growing Challenge of Mental Health in Post-Acute Care
Speaker: Susan Rolfes | CEUs: 1.25 for SS, N, DH, ADM

10:00 a.m. – 11:30 a.m. | Room: Skinner B
Honoring Individual Choice – Going Beyond CMS Requirements
Speaker: Carmen Bowman | CEUs: 1.5 for SS, N, ADM

10:00 a.m. – 11:30 a.m. | Room: Salon 1&2
Accident Prevention – A QAPI Approach for Positive Outcomes
Speaker: Susan Rolfes | CEUs: 1.5 for SS, N, DH, ADM

10:00 a.m. – 11:30 a.m. | Room: Grandquist Room
Aging in Place and Expanding the Continuum of Care
Speakers: Kathy DeHaven and Katie Lind | CEUs: 1.5 for SS, N, DH, ADM, ALMC

12:15 p.m. – 1:15 p.m. | Room: Skinner A
Lead with Confidence – The Power of Better Questions
Speaker: Molly Mackey | CEUs: 1.0 for ALL

12:15 p.m. – 1:15 p.m. | Room: Skinner B
Customer Service and Quality of Life in Senior Care
Speaker: Alisa Tagg | CEUs: 1.0 for SS, N, DH, ADM

1:30 p.m. – 2:45 p.m. | Room: Skinner A
From Colleague to Captain – Your Leadership Journey
Speaker: Molly Mackey | CEUs: 1.25 for ALL