Director of Resident Relations

1st shift: Full-time opportunity available

DUTIES:
The Director of Resident Relations is responsible for the resident admission process into Western Home Communities, with a strong emphasis placed on marketing. This individual is a member of the Western Home Communities management team and must be able to meet or exceed objectives for: occupancy, inquiry development, external marketing time/calls and key referral source development. This individual will develop tours and presentations as well as effectively communicate the benefits, features and services offered throughout Western Home Communities, including its affiliates outside of Cedar Falls. Another key aspect of this role is building relationships and effective communication with staff, residents, family members and the general public. Will walk resident through the entire move-in process, ensuring they feel welcomed, coordinate the admission process and obtain feedback.

REQUIREMENTS:
Bachelor’s Degree preferred in marketing, business, communications or other related field. Experience in marketing desirable. Nursing/social work experience helpful. Experience in sales and/or results and achievement oriented. Must demonstrate effective communication skills with staff, residents, family members and the public. Must have good oral and written communication skills with experience in public speaking preferred. Ability to read, write and speak fluent English.

Must have valid Iowa driver’s license.

The ideal candidate for any position supports the Western Home Communities values of people first, servant spirit, innovation and financial integrity, which help realize the vision of fulfilling lives.

Enjoy competitive wages, paid time off, and other generous benefits, plus meaningful work that makes a difference in the live of others.