Iowa Medicaid and the Iowa Department of Health and Human Services (DHHS) recently released informational letter (IL) 2728 announcing upcoming competency-based training (CBT) opportunities for Iowa long-term support services (LTSS) providers of all types. CBT ensures providers and direct support professionals acquire skills that can be applied to member care. Training is provided at no cost to agencies or direct support professionals.
Service Documentation and Monitoring – Requirements and Best Practices
March 17, 2026 | 12:30 p.m. – 1:30 p.m.
Presenter: LeAnn Moskowitz, Long-Term Services and Supports Policy Program Manager, Iowa Medicaid
Intended audience: HCBS providers, direct support Professionals, MCO case managers
Objectives:
- Learn documentation standards and requirements.
- Understand the need for certain records based on specific service types.
- Describe corrective actions needed to improve documentation accuracy and completeness.
Early Periodic Screening, Diagnostic and Treatment (EPSDT)
March 30, 2026 | 1:00 p.m. – 2:00 p.m.
Presenters: Jenny Erdman, Quality/Innovation and Medical Policy Bureau Chief, Iowa Medicaid; Tashina Hornaday, Medical Policy Program Manager, Iowa Medicaid
Intended audience: Anyone interested in learning about the EPSTD program in Iowa and those who work with Medicaid members under 21
Objectives:
- Explain the purpose and key components of Iowa’s EPSTD program.
These sessions will be recorded and stored in the Iowa Medicaid and DHHS training archive. The monthly training schedule and archive can be found on the CBT and Technical Assistance webpage on the DHHS website and will be updated as training opportunities become available. Additionally, training is now being stored on the Learning Management System powered by Trualta. For questions about the website and announcement, please contact the CBT specialist.
For additional questions, please contact Iowa Medicaid Provider Services or the appropriate managed care organization (MCO):
Iowa Medicaid Provider Services
- Phone: 1-800-338-7909
- Email: [email protected]
MCOs
Iowa Total Care
- Phone: 1-833-404-1061
- Email: [email protected]
- Website: https://www.iowatotalcare.com
Molina Healthcare of Iowa
- Phone: 1-844-236-1464
- Email: [email protected]
- Website: https://www.molinahealthcare.com/providers/ia/medicaid/home.aspx
- Provider Portal: https://www.availity.com/molinahealthcare
Wellpoint Iowa, Inc.
- Phone: 1-833-731-2143
- Email: [email protected]
- Website: https://www.provider.wellpoint.com/iowa-provider/home