AHCA/NCAL National Quality Award Program

The Gold – Excellence in Quality Award is the highest honor in the AHCA/NCAL National Quality Award Program, recognizing top-tier performance in long-term care.

Applicants must demonstrate excellence in leadership, strategic planning, and customer and staff satisfaction. By addressing the full Baldrige Excellence Framework, organizations elevate their quality journey and achieve key goals through valuable application feedback.

Congratulations to the following Gold Award Recipient:

Silver—Achievement in Quality Award recipients provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges previously identified through the achievement of earning the Bronze—Commitment to Quality Award.

Congratulations to the following Silver Award Recipients:

Bronze—Commitment to Quality Award recipients are able to describe their mission, characteristics, and key challenges and recognize the relationship of these factors to their ability to achieve performance improvement. The Bronze Award recognizes the provider for developing a foundation to begin a journey of continuous quality improvement and does not necessarily correspond to any public measure of performance.

Congratulations to the following Bronze Award Recipients:

The National Quality Award Program is made up of three levels – Bronze, Silver and Gold – that are reviewed and judged by trained experts against a set of nationally recognized standards for organizational excellence. The Silver Award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program. At the Silver level, members develop and demonstrate effective approaches that help improve organizational performance and health care outcomes. Silver recipients may move forward in developing approaches and achieving performance levels that meet the criteria required for the AHCA/NCAL Gold Excellence in Quality Award.

The awards program is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

AHCA/NCAL Resources