Director of Assisted Living & Community Supports

The Iowa Health Care Association (IHCA) is a non-profit organization that represents and serves nearly 1,000 skilled nursing facilities, assisted living (AL) facilities, and home health agencies throughout Iowa.  The association’s administrative office is a fast-paced, constantly changing environment where highly effective, ambitious, and driven problem solvers thrive.

Position Description

The Director of Assisted Living & Community Supports is primarily responsible for the expansion and operation of the association’s AL division, the Iowa Center for Assisted Living, and the development and operation of association’s community supports programming.

Reporting to the VP of Quality Improvement & Regulatory Affairs, the Director of Assisted Living and Community Supports assists IHCA member AL and community supports and waiver providers with regulatory and operational consultation and facility system evaluation and develops and implements IHCA policies and programs toward these goals. This position provides licensing and regulatory assistance and educational and professional development programming to IHCA members and serves as the association’s primary point of contact with various stakeholder organizations and government agencies that impact the association’s AL and community supports priorities.

How to Apply
To apply, send a cover letter and resume to and complete this Culture Index form:

Both of these steps are required to be considered for this position.

Primary Responsibilities

  • Works directly with the VP of Quality Improvement & Regulatory Affairs to manage member AL workforce, quality and regulatory programming, including the AL Survey Workgroup and Quality Improvement Advisory Council.
  • Works closely with the SVP of Operations & CFO to meet ICAL membership recruitment and retention goals.  Develops and implements annual and long-range membership recruitment and retention strategies.
  • Works closely with the SVP of Government Relations & CSO to monitor public policy issues affecting AL facility members and recommend strategies and remedies.
  • Works closely with the VP, Reimbursement & Grassroots Advocacy to manage association AL and community supports reimbursement-related programming, including member education and technical assistance.
  • Plans and coordinates meetings of the ICAL Board of directors.
  • Acts as direct contact and support resource to ICAL members. Serves as the AL and community supports advisor as appropriate on regulatory, legislative, and reimbursement issues for the association staff.
  • Maintains technical knowledge base of AL and community supports quality improvement programs, clinical best practices, payment models and regulatory trends. Develops and promotes guidelines and best practices reports and other tools and resources for use by members.
  • Maintains knowledge of community supports resources and operational/payment models, including HCBS waivers, PACE and Money Follows the Person programs, and leverages knowledge to educate and assist IHCA members in accessing them.
  • Develops and maintains member-facing communications tools and resources on AL and community supports subjects. Researches and writes newsletter articles, reports, memos, and other correspondence for the association’s members on AL/CS clinical, regulatory, workforce topics.
  • Develops and presents educational sessions and workshops to small and large groups on AL and community supports subjects.
  • Serves as the staff liaison for the National Centers for Assisted Living (NCAL) and any applicable committees.
  • Produces various written documents, in area of expertise for both internal and external use as assigned.


  • Proven assisted living leader with 5+ years of experience. Extensive AL clinical and regulatory knowledge required.  Residential care facility experience preferred.
  • Demonstrated knowledge of state and federal payment programs and regulations specific to assisted living and community-based long-term care and experience working with state and federal regulatory agencies.
  • Proven track record of operationalizing regulatory, clinical, and quality programs across a corporate enterprise in a health care setting. Assisted living experience required; nursing home, home health care and/or community-based provider experience preferred.
  • Knowledge and experience with quality improvement programs (i.e. NCAL, Telligen). ALM-C preferred.
  • Knowledge and experience working with IHCA boards, committees and/or programs preferred.

Demonstrated Skills

  • Highly organized, effective, change-oriented, motivational, and competent.
  • Strong oral and written communications skills.
  • Experience with Microsoft Office (Word, Excel, PowerPoint)
  • Ability to prioritize work, meet deadlines, and stay current with long-term care trends.
  • Proven ability to communicate effectively with all levels of management, boards of directors, and staff as well as external individuals and groups


  • Location: West Des Moines
  • Reports to: VP, Quality Improvement & Regulatory Affairs
  • Status: Full-time; Exempt
  • Valid driver’s license required

Work environment and physical requirements

Work is generally performed in an office environment with frequent interruptions.  Limited statewide travel is required. Working hours may vary and occasional evening and weekend work is required. No special coordination beyond that used for normal mobility and handling of everyday objects and material is needed to perform the job satisfactorily.

Company Info

Company Name
Iowa Health Care Association

Company URL

Contact Name
Brent Willett




1775 90th Street
West Des Moines, IA