Due to the Payroll Based Journal (PBJ) quarterly deadline, the Internet Quality Improvement and Evaluation System (iQIES) Service Center is projecting an increase in the volume of calls and emails between April 1, 2024, and May 15, 2024.
Did you know that there are a variety of methods to contact the CMS Center for Clinical Standards and Quality (CCSQ) Service Center?
- You can schedule a call with a service center representative at a time that best works for you! Just go to the CCSQ Support Central page and click on “Schedule a Call.”
- You can also submit a ticket for support by clicking on “Request Support.”
- Live Chat: CCSQ Support Central Chat and Resource Line (CARL)
- The Support Central Chat feature, CARL, is another option to use for assistance. To contact the Service Center via chat, you will need to go to the CCSQ Support Central page and click on the chat icon in the lower right area.
- Live phone and email support for the Wednesday, May 15, PBJ deadline will be available through Wednesday, May 15, at 7:00 p.m. All files must be submitted by May 15, at 10:59 p.m.
- Files for Fiscal Quarter 2, with the reporting period of Jan. 1, 2024, through March 31, 2024, will not be accepted after the deadline.
- Questions regarding the PBJ policy information should be directed to nhstaffing@cms.hhs.gov.
- If you already have a case open with the Service Center, please have that ticket number ready when a representative comes on the line.
- If you are having password issues or a rejected file, please have your CMS certification number (CCN) and QIES user ID available for the representative.
- For PBJ submission inquiries, please have your staffing summary report, individual daily staffing report and/or the submission ID ready to provide to the representative.
- Use one method to report issues — Due to the anticipated increase in volume at the CCSQ Service Center and to minimize a backlog, please use only one method of reporting for the same issue (phone, email or CCSQ Support Central).
- Note: Cases are processed in the order in which they are received, regardless of how the Service Center was contacted. Please allow time for processing.
- Submit your data early — CMS encourages you to submit your Fiscal Quarter 2 PBJ data early during the submission period. Early submission will allow you plenty of time for Service Center assistance if needed.
For more information
Please contact the iQIES Service Center by email at iqies@cms.hhs.gov or by phone at 1-800-339-9313. To create a new ticket online, track an existing ticket or recover your HARP password account, please use the CCSQ Support Central: Self-Service Portal.