Enrollment Support
Enrollment Support from IHCA Provider Solutions helps facilities simplify admissions, manage Medicaid applications and protect revenue by reducing administrative burden and helping ensure timely reimbursement.
Early results show participating facilities averaging just 36 days from first contact with a resident’s family to Medicaid approval.
Core Medicaid enrollment services are available at no out-of-pocket cost to the facility, with optional add-on services available to support broader admissions, compliance and financial recovery needs.
Enrollment Support at a glance
Medicaid enrollment
Enrollment Support manages the entire Medicaid application process for referred residents – from start to finish – at no out-of-pocket cost to the facility.
The Enrollment Support team will:
- Complete and submit the initial application and respond to Requests for Information (RFIs)
- Monitor and manage annual Medicaid recertifications
- Ensure timely submissions to minimize delays in reimbursement
- Offer a financial application that helps estimate approval timelines
- Provide access to real-time tracking of Medicaid-referred residents
What members are saying:
“Prior to Enrollment Support, assisting residents and families with the Medicaid application was incredibly time-consuming and stressful for our administrative assistants and administrators. Since partnering with Enrollment Support, the difference has been night and day. They handle the complex paperwork, follow up with families and ensure applications are submitted accurately and on time. It significantly reduced the workload on our administrative team and lifted a huge burden off their shoulders. Now, our staff can focus more on what they do best, caring for their residents.”
— Diana Roberts, Senior Regional Director of Operations, Healthcare of Iowa
Comprehensive admission platform
Enrollment Support’s robust platform helps your team gather essential admission details – without the hassle of multiple calls, emails or searches.
The platform takes care of:
- Insurance and payor source verification
- Admission and eligibility verifications, including PASRR enrollment
- Electronic admission agreement generation
These tools help facilities move residents through the admissions process more efficiently while supporting documentation and compliance requirements.
Additional support services
Beyond Medicaid enrollment and admissions support, Enrollment Support can also assist facilities with additional revenue-cycle and compliance needs. These optional services can help facilities address insurance verification challenges, admission complexities and resident financial matters.
Admissions and compliance support
- Medicare and supplemental insurance verification
- Resident admission support
- Compliance support
Legal support services
For more complex resident financial situations, legal services are also available to help facilities address outstanding balances and necessary legal documentation. Services include:
- Power of Attorney (POA) removal
- Demand letters
- Civil legal actions to recover balances
- Guardian or conservatorship appointments
How Enrollment Support works
Watch the video below for a quick overview of how Enrollment Support from IHCA Provider Solutions helps streamline Medicaid applications and admissions.
Click here to view an informational flyer.
How to get started
Complete the form below to learn more and access Enrollment Support's Medicaid enrollment process, electronic admissions platform and additional support options.
For questions, contact IHCA’s Brandon Hagen, SVP, Reimbursement and Policy Advisor, at 800-422-3106.